Coronavirus (COVID-19) Travel FAQs
Salkantay Trekking taking care their customers integrity, according to the current situation and the health international measure taken by the Peruvian Government to prevent the spread of CORONAVIRUS COVID-19, we took the tough but necessary decision to suspended all tours departing between March 16th to April 30th, so we will be providing you the assurance and flexibility to postpone your trip for a later date guaranteeing your satisfaction and unforgettable travel experience as you planned before. We are prioritizing to be in touch and assist to customers personally.
We really appreciate your patience and understanding in these unexpected events, so we are working to resolve all your questions and concerns. Please read this FAQ document to find answers to some of your questions before contacting our team.
MY TOUR WAS CANCELED WHEN I WAS DOING THE TOUR/TREK.
The sudden cancellation of your tour/trek was due to the government's announcement to put the entire national territory in a state of emergency. This measure restricts local urban land transport and cancels provincial and departmental land transport, as well as the closure of all national and international borders for 28 days (From March 16th to April 12th).
This measure also implies the suspension of all kinds of cultural, recreational, sporting and leisure events, so all visits to museums, monuments, libraries, archives and all establishments that gather people were canceled.
This measure seeks to avoid the crowding of people and the spread of the COVID-19 virus.
I HAVE A TOUR/TREK BOOKED FOR THIS MARCH OR APRIL WHAT CAN I DO?
We regret to inform you that due to the situation we are experiencing, Salkantay Trekking has been decided to apply flexible the terms & conditions because is due to circumstances of external force majeure unrelated to the company (propagation of COVID-19) in order to comply with the health emergency provisions established by the Peruvian state - SUPREME DECREE D.S. 044-2020-PCM.
This decision was taken because tourism, as the main economic activity of Cusco, brings together the largest number of jobs in the region, so our company must shield its assets so it allows us to start operations again as soon as possible for this reason we do not offer a refund so we will be providing you the option to change your date tour/trek date without paying any penalty during May 1st to December 31st, 2020.
WHAT HAPPENS WITH THE RESERVATIONS OF MAY AND AHEAD?
Reservations and date changes are subject to the Salkantay Trekking terms and conditions. In case of date changes, the passenger will pay the corresponding penalties. For cancellations, no options to refund.
For further assistance, please contact us at +51958191179.
Salkantay Trekking Team