FREQUENT QUESTIONS

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STEP 1 Fill out the form

Fill out the passenger details form in a word document. This should be attached in your email.

STEP 2 Pre payment

Pay your deposit, and let us know when you have paid! This is important because our system does not automatically notify us when you’ve paid your deposit.

STEP 3 Confirm reservation

Once you’ve received your booking confirmation in the form of a PDF, please check it over to confirm that everything is correct.

STEP 4 Informative session

Your all set!! Remember to come to our offices the day before your departure date at 5:00 PM for your briefing.

The briefing is really important because there you will meet your guide. Throughout this meeting, the guide will explain important details about the excursion. Depending on your route, you will be given a duffle bag.

During this meeting, you will be asked to pay any outstanding balance. You will be given a map of our offices with your reservation information.

Yes. You can leave your luggage at our offices.

You can leave your luggage with us, don't worry. You can bring it when you are picked up in the morning to leave for your trek. The driver will bring it to our storage.

You'll pick it back up once we return from our expedition.

Yes. Please bring your own water for the first morning of your trek. After that, we will provide water for you. No need to worry, the water will be clean and safe to drink!

Yes. This is very important!!! We recommend that you bring 300 to 400 Peruvian soles. It is possible that you may not need any of this money, but just in case of an emergency, you should make sure to have plenty of cash. If you are struggling on the route, you can use the money to purchase alternative forms of transportation such as: car, horse, and train. If you are participating in the 5-day trek, there are a couple of extra activities along the way, including hot springs.

Tipping is at your discretion but is always highly appreciated.

Groups are usually 10 to 12 people. This also depends on the time of year. The maximum is 12 people and the minimum is 2 people.

We will provide you with a duffel bag for all of the Salkantay Treks. You can carry about 7 kilograms in the duffle bag. These duffle bags will be carried by horses throughout the trek.

You only need to carry a small backpack/day pack with the items you might need throughout the day, like sunscreen, bug spray, jackets, or snacks.

Yes. You will have the chance to charge your devices at each of our campsites. That being said, at some of the sites you cannot leave your devices charging overnight.

You will have access to Wi-Fi at some campsites for an additional cost. Cameras and cell phones are not allowed to be left charging overnight.

If you choose to go on a private tour, the tour will be tailored to you. The size of the group depends on you and only you. You can decide exactly who will be on the trek with you. This is perfect for couples, families, or groups of friends. You will have your own personal chef and guide, which means the trek is more personalized and able to satisfy your personal needs.

Not in all campsites, you’ll find showers. However, please note the following:

• Soraypampa (1st camp): No showers.
• Collpapampa (2nd Campsite): Hot showers are available at no extra cost.
• Lucmabamba (3rd Campsite): Hot showers are available at extra cost.
• Hotel in Aguas Calientes (4th Night): Hot showers are available at no extra cost.

The camps provide facilities from local families, so you have to pay 10 soles to use the showers. You'll be in a hotel on the last night in Aguas Calientes, so there’ll be no extra charge.

If you are worried about the trek you have the option of renting an extra horse. The cost is US$ 80.00. You will only be able to ride the horse during the first two days while trekking uphill. During the latter days, at times you will have the opportunity to opt out and take a car or train for certain legs of the trek. Also, you should know that on the first day, you would be going a different route than those who choose to hike. You do not have to organize this in advance.

The main difference between our 5D and 4D treks comes from a slight variation on the trail. With our 5D trek you get to hike along an original stretch of Inca Trail up to the Llactapata Archaeological Site. This section is meant to give you the opportunity to trek along an original Inca Trail, see the Llactapata ruins, and be able to admire the Santa Teresa Valley and Machu Picchu from afar. This again, is not included on our 4D trek. During the 5 day trek you will also have the option of visiting the hot springs in Cocalmayo for an extra fee.

Your ticket to the Machu Picchu archeological site is included in the price of the tour. This involves a two-hour guided tour through the ruins of Machu Picchu. This is your general entrance ticket. With your entrance ticket you have the option of buying a ticket to Machu Picchu mountain.

Machu Picchu mountain is an extra hike, that is NOT included in the price of your tour. It costs an extra $60.00 USD for both the Salkantay Trek and Inca Trail. The hike is about a three-hours round trip journey that you will be able to do after your guided tour. From the top, you will have a 360-degree view. You can see the Machu Picchu ruins from a much higher vantage point. We recommend this if you wish to spend more time at Machu Picchu.

These two tickets must be purchased together, so it is important to let us know as soon as possible if you wish to do Machu Picchu mountain.

Huayna Picchu - The hike to the summit is approximately 45 minutes, along narrow and steep Inca stairs. Once at the top, you get to see the Citadel of Machu Picchu and its surrounding hills and valleys. This is the famous peak in the background of every iconic Machu Picchu photo. Summiting Huayna Picchu is always a top item on most Machu Picchu visitor’s lists which means that you usually need reserve this hike months in advance. Only a certain amount of people are allowed to hike this mountain each day (currently 400). Along this trek you’ll see breathtaking views of the Machu Picchu ruins. The limited number of tickets is a restriction set forth by the ministry of culture in Cusco, not by Salkantay Trekking. This is completely out of our hands unfortunately. Tickets for this mountain are non-transferable.

Machu Picchu Mountain - The hike to this summit is approximately 1.5 hrs. Once at the top, you get a much higher vantage point so you have an amazing view of the Citadel of Machu Picchu and its surroundings. This hike is a great alternative to Huayna Picchu. It is ideal for those who don’t want the hassle of fighting for a ticket, or who were unable to get one. Technically, spaces for Machu Picchu Mountain are also limited to 400 per day, but it rarely sells out. We simply need to reserve a space when we buy your entrance tickets.

This trek is great because it will also take you high up like Huayna Picchu, offering great views. This trek has an easier incline (also making it accessible for those who fear the heights of Huayna Picchu), but the path is much longer making it equally as challenging in it’s own way.

• The Inca Trail is a lot more crowded than the Salkantay Trek.
• Salkantay is more comfortable than the Inca Trail. There are bathrooms and nicer accommodations.
• On the Salkantay Trek you spend a night in a hotel before entering Machu Picchu. On the Inca Trail you do not.
• The Inca Trail is a lot more expensive than Salkantay.
• An extra hike up either to Huayna Picchu Mountain or to Machu Picchu mountain costs an extra of US$ 60.00 (an extra ticket is needed).
• The Inca Trail is a bit more difficult than the Salkantay Trek.

Our guides are trained in case you get sick. Unfortunately, it is illegal for us to provide you with altitude medication but we do our best to help you feel better in other ways. For example, we make coca tea often and the guides carry oxygen bottles with them. If you feel bad you have the option of coming back to Cusco and then going to meet up with your group in Aguas Calientes so you don’t miss out on Machu Picchu.

This will come with significant extra charges however. You also have the option of using other forms of transportation along the trek such as: cars, horses, and trains for a significantly lesser cost.

Yes! We have single travelers joining our treks all the time. You would share accommodations with someone of your same sex. If you wish to have a single hotel room, you can arrange that for an extra $30.00.

No. Unfortunately our company has a no refund policy. All $200.00 deposits are non-refundable and non-transferable. We understand that unexpected things happen that are out of your control, but we can’t make exceptions. To get more information, please check our terms and conditions.

The weather is very unpredictable, changes quickly, and varies by season. It is impossible to say exactly what kind of weather you will encounter on your trek. However, in general, the first night will be quite cold. It can get down to about 5 degrees Celsius. Towards the end of your trek, you will be in the Peruvian jungle. In these sections of the trek it could be as hot as 25 degrees Celsius.

Unfortunately, the 5% charge is completely out of our hands. This fee does not go to us but to PayPal and VISA. There is really no way around it.