Secure your adventure on the Inca Trail 2027 with Salkantay Trekking. Book today and choose the perfect date for you. Don’t miss this opportunity!
Secure your spot on the Inca Trail 2027. Book today and don’t miss the chance!
Salkantay Trekking

Virtual complaints book

Virtual Complaints book

Virtual Complaint Book

In this section you can formulate your complaint or claim, entering your personal data and the detailed description.

You will receive a copy in your email and you will be attended to as soon as possible.

Consumer information Information about the person filing the claim or complaint.
If applicable, we will request the representative's details.
Service identification Tell us which booking, product or service your case relates to.

Enter your active booking number.

Type
Claim details and request Describe what happened and the resolution you are seeking.
Type of record
Supporting documents Attach receipts, photos or other files that help us review your case (optional).
    • Filing a claim or complaint in this Complaints Book does not prevent you from using other dispute resolution mechanisms, nor is it a prerequisite to file a complaint before INDECOPI.
    • The provider must respond to your claim or complaint within a maximum of fifteen (15) working days. This term cannot be extended.
    Your adventure starts with confidence

    Your adventure starts with confidence

    We want you to arrive excited and reassured that you’re in good hands. Have questions about the route or how we look after you during your trip? Tell us what you’d like to know; we’re happy to help.

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