▷ Virtual Complaint Book | SALKANTAY TREKKING

Virtual Complaint Book

In this section you can formulate your complaint or claim, entering your personal data and the detailed description.

You will receive a copy in your email and you will be attended to as soon as possible.

1. Consumer identification

Full name*

Document type*

Document number*

Phone number*

Email*

Are you under 18 years of age?*

Yes

2. Contracted product or service

Booking number*

Enter your active booking number (format: BK-000000).

Tour or service related to your claim*

Type*

Product

Service

Claimed amount (USD) If applicable.

Description of the product or service*

3. Details of the claim/complaint and consumer request

Type of record*

Claim – Disagreement related to products or services.

Complaint – Disagreement not related to products or services, or dissatisfaction with customer service.

Details* Describe the facts that motivate your claim or complaint.

Consumer request* Clearly indicate what you are requesting from the provider.

Supporting files (optional)

Drag and drop files here or click to browse No file selected

Images only (JPG, PNG, WEBP, etc.). Up to 5 files, 5 MB max per file.

I declare that the information given is true.

I authorize the processing of my personal data for the purpose of handling this claim/complaint, in accordance with data protection rules.

* Filing a claim or complaint in this Complaints Book does not prevent you from using other dispute resolution mechanisms, nor is it a prerequisite to file a complaint before INDECOPI.

* The provider must respond to your claim or complaint within a maximum of fifteen (15) working days. This term cannot be extended.

Your dedicated specialist will take the time to understand your preferences and build them into an itinerary to match, working to your budget. He or she will keep perfecting it until you’re completely happy and ready to book.

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Great hiking camp 🤩

The tour was great - very adventurous, especially for those who are looking for active holiday. The locations were excellent - every day was offering completely different landscapes and experience. The food was amazing, very clean and nourishing.

The only suggestion are about accommodation on Day 1 (the domes were quite bad and stinky inside and there was no hot water). Day 4 also could be amended as the long walk along the rail is not enjoyable at all (on the rails, bad surface, view is average).

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We believe that a vacation should be more than a hotel room, a flight and a rental car. It should be more than the sum of its parts. We also believe a challenge can help you grow and a trip can stir the soul. We create journeys worth taking - for the traveler, for the host and for the world.

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